Dropped Clients

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by Marcus Fernandez
Personal Injury
can a lawyer drop a client

Think Your Case Is Over? Let’s Take Another Look.

Where Other Firms Said “No,” We Dig Deeper.

Your Story Deserves to Be Heard.

If another law firm turned you away or dropped your case without warning, you’re not alone, and you’re not out of options. At the law offices of Kinney, Fernandez & Boire, we believe every personal injury case deserves a fair, thorough look, especially from clients who feel like no one’s really listening.

Request a Free Case Review Today

When Your Case Doesn’t Fit the Mold: Left Behind, But Not Without Options

It’s a story we hear more often than we should: someone is injured, reaches out to a major personal injury firm, and either:

  • Gets a fast rejection within minutes of a call center intake
  • Receives a cold, impersonal “drop letter” days or weeks later
  • Is left with more questions than answers, and no one to ask

They’re left confused, frustrated, and doubting whether their experience even matters.

Call centers and scripted intake processes rely on moving quickly through high-volume caseloads to find cut-and-dry cases. But what about when your story isn’t so simple?

What Makes KFB Law’s Approach Different

Many potential clients end up with questions and no clear next step after a fast rejection or a form drop letter. At KFB Law, we value the attorney-client relationship. We slow down to understand the full story. We look at details others may have missed.

We designed this legal service specifically for individuals who feel abandoned or dismissed by other attorneys, ensuring that we always act on behalf of our clients’ interests. Our approach isn’t about volume or fast judgments. It’s about digging deeper and finding the best path forward, especially when your case isn’t simple or clear-cut.

Here’s how we do things differently at KFB Law.

We Take Time to Listen

We don’t have scripts, outsourced call centers, or rush you through your side of the story. You get an honest conversation with one of our attorneys.

A Fresh Perspective

A “no” from one law office does not necessarily end the path forward or mean your case has no value. We’ve helped clients succeed where others saw no way forward.

We go beyond the obvious. We examine liability nuances, hidden coverage, third-party responsibility, and proof of damages as dictated by Florida law.

You’re not a case file. We treat every client like a human being with a story worth hearing.

An Alternative to High Volume Call Centers

Many firms route intake through call centers. That suits volume work. 

Here’s a bit of practical advice when looking for a law firm. If you prefer a direct conversation with a legal team, be sure to ask this one question upfront during the intake process: Are you the person who will work on my case? At KFB Law, your first conversation is with our legal team, not an intake rep.

When Can a Lawyer Drop a Client?

A lawyer can drop a client under certain circumstances within the rules of professional conduct. However, one lawyer’s withdrawal doesn’t mean you’re out of options.

Under Florida’s Rule 1.16 and related model rules, an attorney may withdraw from representing a client if:

  • The client fails to pay legal fees after a reasonable warning
  • The working relationship has broken down or has been rendered unreasonably difficult
  • The client insists on actions that violate ethics rules or the lawyer considers repugnant
  • The lawyer’s physical or mental condition materially impairs their ability to represent
  • Continuing representation would cause an unreasonable financial burden
  • Or other good cause exists, such as the client refusing to cooperate

However, even in these cases, the withdrawing lawyer must:

  • Give adequate notice
  • Seek court approval in a trial court or appellate court if litigation is ongoing
  • Take reasonable steps to avoid any material adverse effect on the client’s case
  • Return any unearned fees, client files, and cooperate with a smooth transition to substitute counsel

It just means you need a new advocate who’s willing to look at things differently.

Who Benefits From a Fresh Case Review?

Our Fresh Case Review lawyer service is built for:

  • People who were told their case wasn’t “strong enough”
  • Clients who are confused by a drop letter or “mandatory withdrawal”
  • Victims of auto accidents, dog bites, or premises liability incidents who still need answers
  • Anyone who feels their story wasn’t heard or that something was missed
  • Individuals seeking a new attorney after being left in limbo

If that sounds like you, know this: you’re not the only one, and we’re here to help navigate you forward in the best way possible for your particular case.

To keep our review focused, we prioritize recent incidents, documented injuries, and clear treatment records. If your matter falls outside of personal injury or the statute of limitations is approaching, we will direct you to relevant resources.

Who’s On the Other End of the Line Matters

How Our Process Works

We make it simple and respectful from the start:

  1. Reach Out: Share your legal matter in your own words, not just what an intake form allows. Please upload the drop letter, if you have one, so we can review it.
  2. We Listen: Our experienced attorneys take the time to review your confidential information with fresh eyes.
  3. Explore Options: We identify any overlooked strategies, liability theories, complicated circumstances, or insurance issues.
  4. Next Steps, Together: If we believe there’s a path forward, we’ll walk it with you, with clarity and care. If required, we can request permission from the court to formally step in as your new counsel.

Request a Free Case Review Today

Still Wondering If You Have a Case?

Attorney withdrawal exists in many forms, but it doesn’t erase your rights. Whether you’ve been told “no” because of phone calls with an insurance carrier, a lawyer’s statement about weak evidence, or because your case was seen as too costly, another firm may see things differently. Justice should not rest on a single opinion, especially after experiencing trauma or injury.

Many Strong Outcomes Start With a Second Look

At KFB Law, we believe in diligent representation, not dismissal. Our Fresh Case Review is your opportunity to get another look, not just from another lawyer, but from a team that cares about getting it right.

Request a Free Case Review Today

Prefer to talk first? Call our office: 813-279-6519.

FAQs About Fresh Case Review Services From KFB Law

Can a lawyer drop a client after being paid?

Yes. A lawyer seeking withdrawal may still be permitted under Rule 1.16(b) if valid grounds exist. Any unearned fees must be returned.

Can a lawyer drop a client for no reason?

No. Withdrawal must be based on permissive withdrawal and valid grounds under applicable court rules or ethics standards.

What documents help with your Fresh Case Review process?

Drop letter, accident report, photos, medical records, insurance carrier letters, and names of witnesses.

How fast will you respond?

We acknowledge receipt within one business day and schedule a review as soon as possible so that you can move forward with a new lawyer.

Do you handle all personal injury matters?

Yes! We handle all types of personal injury claims, including auto accidents, dog bites, and premises injuries. If your case falls outside our legal practice, we will still guide you through the next steps.

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Real Client Stories

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Kenya Bowers
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The staff here handled my automobile accident with ease, professionalism and kindness. They made a tough situation much easier for me. The women in the office were extremely polite and helpful! Communication is key to me and they definitely showed that. I pray I’m not in this situation again but if I am I would seek their assistance without hesitation!
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Juliet Murdock
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I had the pleasure of working with Marcus Fernandez and his incredible team, and I truly cannot thank them enough. From day one, they treated me with compassion, respect, and a genuine commitment to getting the best outcome for my injury case. What stood out most was how they listened to me, advocated for me, and never made me feel like just another client. Throughout the entire process from consultation to settlement I always felt informed and supported. Communication was clear, timely, and professional, and I could tell that they really cared about both my physical and financial well-being. Even though my injury will always be with me, Marcus and his team lifted a huge burden off my shoulders. I’m beyond grateful for their hard work and dedication. If you’re looking for a legal team that will fight for you and treat you with care and honesty, this is the one.
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Justin Smith
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I had a great experience working with Marcus Fernandez regarding an automobile accident. Marcus was very easy to work with and helped navigate me through the entire process. He was very responsive to my questions and concerns and left me having no doubt that my claim would be handled to my satisfaction, which it was. I highly recommend this firm and would not hesitate to call them in the future.
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Charleen Nicole
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I had the pleasure of working with Marcus Fernandez and Rob Roy from Kinney, Fernandez, & Boire, P.A., and I couldn't be more grateful for their assistance. After being involved in a hit-and-run accident, I was left in a challenging situation both physically and financially. From the very beginning, Mr. Fernandez and Mr. Roy was professional, compassionate, and incredibly reassuring during such a difficult time. His excellent communication skills stood out—he kept me informed every step of the way, explaining the process clearly and making sure I felt supported throughout. Thanks to his dedication and expertise, I not only overcame the hardships caused by the accident but found myself in a much better situation than before. If you're looking for a lawyer who truly cares about their clients and delivers exceptional results, I highly recommend Marcus Fernandez and the entire team at Kinney, Fernandez, & Boire, P.A. They are top-notch professionals who will fight for you and your future!
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Sasha Marinesko
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I had a pleasure of working with Rob Roy and Marcus Fernandez. Both attorneys were incredibly understanding, professional and informative. Mr. Roy did a fantastic job throughout my healing process, explaining everything he was doing as well as checking on my recovery. Mr. Fernandez did phenomenal throughout mediation and negotiation. He was very quick, efficient, well-informed. He settled my auto-accident case and went above and beyond, accomplishing more than expected. Both attorneys were beyond doubt very experienced in their field of work. They made this stressful process easier and took an incredible amount of stress off me. I would recommend Kinney, Fernandez & Boire to everyone going through legal issues. Great job and thank you so much!
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Neil Heaven (DLP Studios)
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I definitely recommend this law group they have always looked out for me.
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Gina Williams
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I like how they keep you informed about everything that is happening… I have no complaints.
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great company hard workers and another job well done
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Kings Made
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I want to give a special shout out to KFB.LAW. Everyone that works there is real professional understanding and patient. They are the best!! I want to say Thank you Marcus Fernandez for helping and guiding me in a positive direction. Every since my car accident I lost everything. My house my car my job and was severely depressed and injured. Every lawyer I went too told me I didn’t have no case at all. It’s nothing that they can do. KFB LAW works miracles and will never disappoint their clients. KFB LAW. Is the best. Call! Don’t hesitate at all. They the best.
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Tashona Wilks
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The best in the business!! He kept me informed throughout the entire process and fought hard for me. With his persistence and expertise he was able to get me a great settlement!!!
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This law office is undoubtedly my number 1 go to and recommendation for anyone. The team is caring and attentive to your individual needs and efficient in their work. Ive gone here fortunately but unfortunately one to many occasions but they’ve had me evey single time. I couldn’t ask for better service. Thank you.
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Tracy grutman
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This office assisted me in pursuing a case after a car accident and helped answer all of my questions. From start to end of the case (which was completed in 6 months!), I felt like Marcus had my back and truly was there to represent and advocate for me. 10/10 would recommend to anyone in need of legal support.
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Addison Hobbs
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Marcus Fernandez is the MAN with the plan…Kinney, Fernandez &Boire,P.A and the GANG Was A Miracle Blessings Too ME!!!!!I would recommend them to anyone…Special Thanks To Mrs.DEE She kept me Encouraged &Motivated the whole way through definitely GREAT PEOPLE TOO HANDLE BUSINESS WITH
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