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Dropped Clients

Reading Time: 5 minutes

by Marcus Fernandez
Personal Injury
can a lawyer drop a client

Think Your Case Is Over? Let’s Take Another Look.

Where Other Firms Said “No,” We Dig Deeper.

Your Story Deserves to Be Heard.

If another law firm turned you away or dropped your case without warning, you’re not alone, and you’re not out of options. At the law offices of Kinney, Fernandez & Boire, we believe every personal injury case deserves a fair, thorough look, especially from clients who feel like no one’s really listening.

Request a Free Case Review Today

When Your Case Doesn’t Fit the Mold: Left Behind, But Not Without Options

It’s a story we hear more often than we should: someone is injured, reaches out to a major personal injury firm, and either:

  • Gets a fast rejection within minutes of a call center intake
  • Receives a cold, impersonal “drop letter” days or weeks later
  • Is left with more questions than answers, and no one to ask

They’re left confused, frustrated, and doubting whether their experience even matters.

Call centers and scripted intake processes rely on moving quickly through high-volume caseloads to find cut-and-dry cases. But what about when your story isn’t so simple?

What Makes KFB Law’s Approach Different

Many potential clients end up with questions and no clear next step after a fast rejection or a form drop letter. At KFB Law, we value the attorney-client relationship. We slow down to understand the full story. We look at details others may have missed.

We designed this legal service specifically for individuals who feel abandoned or dismissed by other attorneys, ensuring that we always act on behalf of our clients’ interests. Our approach isn’t about volume or fast judgments. It’s about digging deeper and finding the best path forward, especially when your case isn’t simple or clear-cut.

Here’s how we do things differently at KFB Law.

We Take Time to Listen

We don’t have scripts, outsourced call centers, or rush you through your side of the story. You get an honest conversation with one of our attorneys.

A Fresh Perspective

A “no” from one law office does not necessarily end the path forward or mean your case has no value. We’ve helped clients succeed where others saw no way forward.

We go beyond the obvious. We examine liability nuances, hidden coverage, third-party responsibility, and proof of damages as dictated by Florida law.

You’re not a case file. We treat every client like a human being with a story worth hearing.

An Alternative to High Volume Call Centers

Many firms route intake through call centers. That suits volume work. 

Here’s a bit of practical advice when looking for a law firm. If you prefer a direct conversation with a legal team, be sure to ask this one question upfront during the intake process: Are you the person who will work on my case? At KFB Law, your first conversation is with our legal team, not an intake rep.

When Can a Lawyer Drop a Client?

A lawyer can drop a client under certain circumstances within the rules of professional conduct. However, one lawyer’s withdrawal doesn’t mean you’re out of options.

Under Florida’s Rule 1.16 and related model rules, an attorney may withdraw from representing a client if:

  • The client fails to pay legal fees after a reasonable warning
  • The working relationship has broken down or has been rendered unreasonably difficult
  • The client insists on actions that violate ethics rules or the lawyer considers repugnant
  • The lawyer’s physical or mental condition materially impairs their ability to represent
  • Continuing representation would cause an unreasonable financial burden
  • Or other good cause exists, such as the client refusing to cooperate

However, even in these cases, the withdrawing lawyer must:

  • Give adequate notice
  • Seek court approval in a trial court or appellate court if litigation is ongoing
  • Take reasonable steps to avoid any material adverse effect on the client’s case
  • Return any unearned fees, client files, and cooperate with a smooth transition to substitute counsel

It just means you need a new advocate who’s willing to look at things differently.

Who Benefits From a Fresh Case Review?

Our Fresh Case Review lawyer service is built for:

  • People who were told their case wasn’t “strong enough”
  • Clients who are confused by a drop letter or “mandatory withdrawal”
  • Victims of auto accidents, dog bites, or premises liability incidents who still need answers
  • Anyone who feels their story wasn’t heard or that something was missed
  • Individuals seeking a new attorney after being left in limbo

If that sounds like you, know this: you’re not the only one, and we’re here to help navigate you forward in the best way possible for your particular case.

To keep our review focused, we prioritize recent incidents, documented injuries, and clear treatment records. If your matter falls outside of personal injury or the statute of limitations is approaching, we will direct you to relevant resources.

Who’s On the Other End of the Line Matters

How Our Process Works

We make it simple and respectful from the start:

  1. Reach Out: Share your legal matter in your own words, not just what an intake form allows. Please upload the drop letter, if you have one, so we can review it.
  2. We Listen: Our experienced attorneys take the time to review your confidential information with fresh eyes.
  3. Explore Options: We identify any overlooked strategies, liability theories, complicated circumstances, or insurance issues.
  4. Next Steps, Together: If we believe there’s a path forward, we’ll walk it with you, with clarity and care. If required, we can request permission from the court to formally step in as your new counsel.

Request a Free Case Review Today

Still Wondering If You Have a Case?

Attorney withdrawal exists in many forms, but it doesn’t erase your rights. Whether you’ve been told “no” because of phone calls with an insurance carrier, a lawyer’s statement about weak evidence, or because your case was seen as too costly, another firm may see things differently. Justice should not rest on a single opinion, especially after experiencing trauma or injury.

Many Strong Outcomes Start With a Second Look

At KFB Law, we believe in diligent representation, not dismissal. Our Fresh Case Review is your opportunity to get another look, not just from another lawyer, but from a team that cares about getting it right.

Request a Free Case Review Today

Prefer to talk first? Call our office: 813-279-6519.

FAQs About Fresh Case Review Services From KFB Law

Can a lawyer drop a client after being paid?

Yes. A lawyer seeking withdrawal may still be permitted under Rule 1.16(b) if valid grounds exist. Any unearned fees must be returned.

Can a lawyer drop a client for no reason?

No. Withdrawal must be based on permissive withdrawal and valid grounds under applicable court rules or ethics standards.

What documents help with your Fresh Case Review process?

Drop letter, accident report, photos, medical records, insurance carrier letters, and names of witnesses.

How fast will you respond?

We acknowledge receipt within one business day and schedule a review as soon as possible so that you can move forward with a new lawyer.

Do you handle all personal injury matters?

Yes! We handle all types of personal injury claims, including auto accidents, dog bites, and premises injuries. If your case falls outside our legal practice, we will still guide you through the next steps.

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